تعلن شركة زين للاتصالات حاجتها لموظفين كول سنتر

Job Summary:

Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Main Responsibilities, will include but will not be limited to:

•  Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services
• Providing assistance concerning billing and service terms and procedures to customers
• Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.
• Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.
• Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.
• Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.
• Performing other duties related to the job as assigned by the direct supervisor.

• Working conditions:

Working Days : 5-6 days per week ( including weekends ).

Working hours : 8 hours per day.

Salary : Hourly based.

Qualifications and Education Requirements:

Bachelor’s degree of one of the below majors:

• Computer engineering
• Telecommunication Engineering
• Communication Engineering
• Computer Information System
• Computer System
• Networking
• Software Engineering
• BIT

Experience:

• 0-3 years’ experience in a related field

Soft Skills:

• Customer Oriented.
• Excellent Communication skills.
• Excellent Team work skills.
• Works under pressure.
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