مطلوب موظفين خدمة عملاء للعمل لدى شركة طيبة للالبان مرحب بحديثي التخرج

We are looking for a Customer Service Associate to join our team.

Duties & Responsibilities:

• Answering calls from customers professionally and responding to customer inquiries and complaints.
• Escalating inquiries to the appropriate team, when necessary. 
• Raising support tickets to enable tracking and resolution of customer requests.
• Provide excellent services and ensure customer satisfaction by solving customer queries.
• Work on projects to improve customer experience and satisfaction. 
• Conduct phone surveys with customers and collect data that assess on decision making.  
• Understand and strive to meet or exceed customer service metrics while providing excellent customer service.

Qualifications:

• Bachelor's degree in Business administration or in any related field
• 0-2 years of experience in a similar role
• Good command of English Language (writing & speaking) 
• Excellent verbal communication skills
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

NOTE: Having a car is a must.

Interested candidates can submit their CVs to talent.management@teeba.jo