عن هذه الوظيفة
If you are someone who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment, then we have the position for you. This role involves helping maximize the customer experience to help drive loyalty and increase revenue, managing customer relationships, and working in a high-volume environment.
- Receive and resolve customer calls, emails, and support tickets via an online tracking system.
- Thoroughly document support tickets with customer correspondence to show issue history.
- Provide basic level troubleshooting to clients regarding concerns with technical issues and reconciliation of accounts.
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services.
- Develop, prepare, and nurture customers for advocacy.
- Possess a sense of urgency and the ability to ask appropriate probing questions to ensure you understand the complete nature of a request.
- Superb analytical, research, and interpersonal skills.
- Experience with call-tracking and being held accountable to KPIs.
- Advanced technical skills including knowledge and experience with customer relationship management software (CRM).
- Strong telephone presence and excellent written and verbal communication skills.
- Ability to provide courteous and empathetic support while following company rules and guidelines.