مطلوب موظفين خدمة عملاء للعمل عن بعد للعمل لدى Tree Top Staffing LLC

عن هذه الوظيفة

If you are someone who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment, then we have the position for you. This role involves helping maximize the customer experience to help drive loyalty and increase revenue, managing customer relationships, and working in a high-volume environment.

Responsibilities:

• Receive and resolve customer calls, emails, and support tickets via an online tracking system.
• Thoroughly document support tickets with customer correspondence to show issue history.
• Provide basic level troubleshooting to clients regarding concerns with technical issues and reconciliation of accounts.
• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services.
• Develop, prepare, and nurture customers for advocacy.

Requirements:

• Possess a sense of urgency and the ability to ask appropriate probing questions to ensure you understand the complete nature of a request.
• Superb analytical, research, and interpersonal skills.
• Experience with call-tracking and being held accountable to KPIs.
• Advanced technical skills including knowledge and experience with customer relationship management software (CRM).
• Strong telephone presence and excellent written and verbal communication skills.
• Ability to provide courteous and empathetic support while following company rules and guidelines.

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