تعلن شركة Unilever في عمان - الاردن عن حاجتها الى :
Customer Service & Logistics Coordinator
Main purpose of the role
Manage a wide scope of operations on ground across several markets handling end to end co-packing process, products health registration in Jordan and Palestine, manage the logistics of the shipping documents sanity and operations.
Main accountabilities
Co-packing Planning
Ensure the monthly co-packing cycle is being implemented in timely manner.
Consolidate, develop and communicate the promotional co-packing plans per the In-Market Sales
Develop and maintain an exception management process for additional mid-month co-packing requirements and set rules and list of approvals for prioritization
Asses, communicate and ensure resolving any availability risk through highlighting potential mitigation opportunity with the concerned parties
Build up the shipment phasing requirement of SCOA packs (sample items), communicate it to the supply team and ensure landing of the requested mix prior to the co-packing month
Build up and maintain a budget tracker for all the co-packing activities across the markets and ensure continuous updates on new budget request and actual spend with budget owners
Communicate plans to service providers, receive quotations and raise respective purchase orders against which activity should commence
Follow up and ensure payments are being done to service providers and suppliers on time and resolve any arising issue
Close follow up on target delivery of 50% opening stock from each promotion
Ensure co-packing operations are going as per the promotional menu that is signed off by Brand Manager(s) and Route-To-Market (RTM) Quality team.
Conduct co-packing audits along with the RTM Lead and ensure implementation of Unilever standards and audit gap closure.
Innovations & Product Health Registration
Take the lead on tracking & updating innovations status as well as aligning Demand Planners on upcoming innovations from respective sourcing units
Set up and maintain monthly calls with sourcing units’ innovation planners
Ensure full alignment of the innovation scope with the resource responsible for collecting and submitting the health registration documents
Maintain a registration tracker updated
Shipping documents
Follow up on all shipping documents going out to our distributors
Ensure shipping documents meets all clearance requirements in respective markets
Communicate with sourcing units if required to resolve any issue in documentation and received shipments
Update the shipment tracker on daily basis
Get quotation and arrange trucking for land, air and re-export shipments.
Handle claims received from customers related to logistics issue.
Check and finalize debit notes received from customers within one week, and Communicate monthly provisions with finance team.
Communicate and update the customs duties with the team whenever requested.
Ensure necessary approvals for shipments are available before end of month to Palestine.
Communicate and document any new regulation with the business.
Update and confirm Goods In Transit (GIT) in volumes and dates with the team.
Follow up on clearance and ensure no delay in delivery to warehouses versus the agreed lead times.
Job Requirements
Maximum 3 years of experience
Engineering background
Experienced in logistics/Co-packing
Innovative, Organized, and has strong follow up skills
Location
Jordan-Jordan (State Level)-Amman-Amman Office
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