DevOps & VAS Engineer
Do you feel thrilled by overcoming challenges?
We have a career opportunity for you!What will you do?
You will be assisting Zain in developing and maintaining new revenue streams through monitoring VAS systems and platforms such as (SMS, RBT, MCN, Parental, Location base system, VM ,Roaming system, VOIP, MNN, USSD, EVD … etc.) and providing needed technical support and modifications to keep it up, healthy and optimize it’s performance, in addition to participating in developing, testing, and launching these services to provide customers with the best experience, while cooperating with internal and external parties to achieve this objective.
Your Main Responsibilities Will Be
- Administrating and Maintaining VAS systems and platform.
- Implementing modification/ updates/ or expansion plans on VAS systems.
- Negotiating and discussing technical specifications of required services with vendors and assisting in Request for Proposal (RFP) preparation.
- Maintain updated knowledge of DevOps latest tools that will be used to enhance the functionality and performance of VAS systems.
- Implementing scripts to extract information and/or automate tasks by using bash scripting, python or any other tools.
- Implement configuration changes on VAS Linux/Unix based systems.
- Testing the new VAS as per Zain’s policies and procedures, guaranteeing their proper functionality as well as ensuring their compliance with the set requirements.
- Cooperating with Marketing function during the design and development of a new VAS.
- Preparing comprehensive reports including statistics and data that reflect customer behavior, services demand, and market need in order to be utilized by other concerned functions.
- Performing other duties related to the job as assigned by the direct supervisor.
Seniority Level
Entry level
Industry
- Telecommunications
- Wireless
- Internet
Employment Type
Full-time
Job Functions
- Other
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Digital Services Intern
We are looking for a student to join the Consumer Business department for a 6 months internship contract under Zain Al Shabab Students Program.
Your Tasks Will Be
- Leverage an entrepreneurial mindset to define, test, pilot, and iterate on high impact initiatives
- Perform user acceptance testing and approval on the launch of new enhancements
- Create and manage timelines, track deliverables, and proactively follow-up with all partners to meet deadlines
- Translate high priority initiatives into compelling business cases that drive business value
- Leverage data analytics and customer feedback to identify opportunities to maximize customer value.
- Produce detailed requirements and specifications for new features.
Seniority Level
Internship
Industry
- Telecommunications
- Wireless
- Internet
Employment Type
Internship
Job Functions
- Design
- Art/Creative
- Information Technology
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Call Center Agent (Parttime)
We are looking to hire an active agent, that will be handling various types of customer correspondences by answering their enquiries, resolving their problems and handling their complaints through various communication channels in a professional manner while adhering to the policies, procedures and required quality of service.
Your Daily Tasks Will Be
- Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.
- Conducting campaigns with various purposes such as research, customer satisfaction and retention …etc, aiming at enhancing customer’s experience and their loyalty to Zain.
- Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.
- Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.
- Performing other duties related to the job as assigned by the direct supervisor.
Working Hours will be 6 to 8 hours / per day as a max.
Seniority Level
Entry level
Industry
- Telecommunications
- Wireless
- Internet
Employment Type
Part-time
Job Functions
- Customer Service
- Information Technology
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