وظائف شاغرة شركة كومتك للاتصالات في الكويت

صورة الوظيفة: 
وصف الوظيفة: 

OCONUS Helpdesk

  • SECRET Clearance Required 

About The Opportunity

Comtech’s Command & Control Technologies Government Services Division is looking for a qualified candidate to provide information and assistance resources that troubleshoot problems with computers or similar products on the network. The candidate will be responsible for interfacing directly with customers and addressing their needs to the fullest extent possible. The selected candidate will be responsible for the configuration, operations, maintenance, troubleshooting and resolution of customer technical problems over the phone, via e-mail, on-site or using remote connectivity. Candidate will be expected to work with a spirit of cooperation and must exhibit a tenacious work ethic while possessing the drive and critical thinking to excel in potentially tumultuous conditions.

About The Company

At our core, Comtech employees are driven by innovation. We are leaders in the advanced global commercial and government communications market. A career at Comtech enables you to design, develop, produce and market innovative products, systems and services for advanced communications solutions. You will facilitate and enhance the way people, businesses, and governments communicate around the world.

Comtech Command & Control Technologies is a leading provider of mission-critical solutions to government and civilian agencies with a focus on C4ISR solutions using any type of network, whether mobile, fixed, static, terrestrial, marine, airborne or in space.  In order to help our customers, combat a growing number of cyber-attacks on their systems, we provide training and certification and vulnerability compliance assessment.  Comtech designs develop, produces and markets innovative products, systems and services for advanced communications solutions.  We are technology leaders in the markets that we serve and conduct our business through Government solutions.  Our market segments consist of: Tactical Communications, Space & Component Technology, Mobile Datacom, and Cyber Security Solutions.

Primary Duties

This position will be responsible for environments and related network equipment.  The candidate will troubleshoot and do Level I maintenance of computer hardware and software and provide the proper support to any given network being supported.

The Candidate Will Be Responsible For The Following Actions

    • Shall sit at the help desk and respond to walk-in customer questions.
    • Shall field trouble calls via the phone and computer trouble ticketing system.
    • Shall perform laptop imaging.
    • Shall perform basic IP troubleshooting.
    • Shall build user accounts on the domain.
    • Shall add and remove computers from a Microsoft domain environment.
    • Shall assign user accounts to appropriate groups and permissions.
    • Shall build exchange mailboxes.
    • Shall troubleshoot user email issues.
    • Shall troubleshoot printers and map shared printers.
    • Shall document trouble calls and computer/network actions for reporting purposes.

Minimum Experience

 

All candidates will have the basic qualifications below:

    • Shall have six (6) years related work experience and shall have two (2) years of experience in a military environment.
    • Shall have experience with current best practices in IT standards, principles (ITIL), and security practices.

Education Requirement

Associate’s degree in computer science preferred

In lieu of an Associate’s degree in computer science, the candidate must meet either of the following:

    • A major certification plus 7 years of recent specialized experience, OR;
    • 11 years of recent specialized experience.
    • Shall have A+.
    • Shall have Security+.
    • Shall have Network+.
    • Will have Microsoft Certified Professional (MCP) 70-270.
    • Will have CCNA.
    • Shall have a minimum of four (4) years in IT customer support and shall have two (2) years’ experience in a military environment.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Medical screening in conjunction with the US Army CRC (CONUS Replacement Center) guidelines.

Comtech offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

    • Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
    • STD, LTD, Supplemental Life insurance and AD&D
    • Comprehensive 401k plan and Employee stock purchase plan
    • Tuition Assistance
    • Bereavement and jury duty leave

Comtech Telecommunications Corp. is an Equal Opportunity Employer – Male, Female, Veteran, Disability, Sexual Orientation, Gender Identity.

Job Code: CCT19-F27

Seniority Level

Entry level

Industry

  • Information Technology & Services
  • Defense & Space
  • Telecommunications

Employment Type

Full-time

Job Functions

  • Information Technology

التقديم هنا

تاريخ الوظيفة: 
April, 2020
صاحب الوظيفة: 
شركة كومتك للاتصالات في الكويت
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